FAQ
Answers before you ask
Delivery, payment and returns, alongside the decorative lighting questions we hear weekly.
Are bulbs included?
Only where the listing says so. Where a fitting size is stated it appears in the specifications.
Are the mosaic lamps handmade?
Where the supplier describes an item as handmade, the listing repeats that word. Where they do not, we make no such claim.
Can the string lights be used outdoors?
Only the lines listed as outdoor. Indoor string lights are listed as indoor and should not be used outside.
Is Cash on Delivery available?
Yes, on serviceable PIN codes at no extra charge.
What if the glass arrives cracked?
Record the unboxing and write to us within 48 hours so we can replace or refund it at our cost.
How many days do I get to return an item?
You have 10 days from delivery to start a return, on unused items in their original packaging. Approved refunds are processed within 7 business days of the item reaching us. We do not offer a direct exchange – return the original for a refund and place a new order.
How much is shipping?
Delivery is free on orders of ₹999 and above. Below that a flat ₹49 applies anywhere in India. Orders confirmed before 3:00 PM IST on a working day are dispatched the same evening.
Are your prices inclusive of tax?
Yes. Prices are in Indian rupees and include applicable tax, with delivery shown before payment.
Do you charge GST?
No. Our turnover is below the GST registration threshold, so we are not registered and no GSTIN is issued.
Which payment methods do you accept?
UPI for prepaid orders and Cash on Delivery on serviceable PIN codes. We do not accept cards and store no payment details.
How do I track my order?
Tracking is sent by email and SMS at dispatch and also works on the Track Your Order page.
For anything not covered, write to [email protected]. We reply within one business day, Monday to Saturday, 10:00 AM to 6:00 PM IST.