Privacy

The data we keep

How Clisicon Palace collects and uses personal data, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Personal data collected

We collect a name, a delivery address, a phone number and an email address. Accounts also retain order history and saved addresses.

Nothing about your bank reaches us. UPI is approved on your side, and no payment credential is stored here.

How data is used

The data is there to:

  • process and pack your order
  • arrange delivery and share tracking updates
  • answer support messages about an order
  • meet record-keeping obligations under Indian law
  • detect and prevent fraudulent orders

Data sharing

Couriers receive your name, address and phone number. Without those there is no delivery. Your bank’s UPI system handles payment. Personal data is never sold, and never shared with advertisers or brokers.

Disclosure otherwise happens only where the law compels it.

Cookies and analytics

The only cookies here hold your cart and session. Block them if you prefer — the cart will stop working. No advertising trackers are used.

Your data rights

Your rights under the DPDP Act, 2023 include:

  • ask what personal data we hold about you
  • ask us to correct anything inaccurate
  • ask us to erase data we no longer need for an order or a legal obligation
  • withdraw consent for messages that are not about an order

Data retention

Records of an order live as long as Indian tax and consumer law demands and no longer. Account data is yours to delete on request; support threads are kept a short while after closing.

Children

This is not a site for minors. Data from anyone under 18 is not knowingly collected and is deleted when found.

Grievance redressal

Our Customer Care Team is the grievance contact for Clisicon Palace and handles all data questions.

Email: [email protected]
Postal address: Gala No 1-C & 1-D, Laxmi Industrial Estate Off Link Road, Andheri (W), near Main Gate Entry, Mumbai, Maharashtra 400053, India
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We acknowledge a grievance within one business day and aim to resolve it within thirty days, as required by the DPDP Act, 2023.

Any mention of putting something right means a replacement or refund under our returns policy, not a manufacturer warranty claim.