Ten days, unlit and unwired

Return window

Within 10 days of delivery, send an email to [email protected] with your order number and, if it is visible, a picture of the problem. Please post nothing until we confirm and supply the address — unannounced returns cannot be identified.

Condition required

A lamp that has been wired in or a string light that has been installed cannot be returned. Cracked glass on arrival is a transit claim rather than a return: film the unboxing and write to us within 48 hours and we will replace or refund it at our cost.

Summarised: nothing used, nothing missing, original packaging, invoice enclosed.

Non-returnable items

We are unable to accept returns on:

• Lamps that have been hardwired or installed
• String lights that have been fixed or stapled in place
• Items returned without the inner protective carton
• Clearance items marked final sale

Damage, defect or wrong item

Breakages, defects, missing pieces and picking errors are our cost, not yours:

1. Film an unboxing video in one take. A continuous video from sealed carton to unpacked item is what a courier claim requires.
2. Within 48 hours of delivery, forward the video and order number to [email protected].
3. You choose: a replacement or a full refund, and we cover the cost either way.

Refund method and timing

Once approved, refunds go out within 7 business days of the item arriving back. Money paid by UPI returns to that handle or account. Cash on Delivery refunds are sent by bank transfer to an account you nominate.

For change-of-mind returns you pay the postage back and the original delivery charge is not refunded; where we are at fault, neither applies to you.

Exchange policy

We do not offer a direct exchange. If you need a different size, colour or variant, return the original under this policy for a refund and place a fresh order for the item you want. Keeping the two transactions separate is faster and clearer than holding one order open while stock moves.